Shipping policy

Last updated: 6 October 2026

This policy covers orders placed directly with CPP-LM Ltd through cpp.parts and its regional storefronts, including us.cpp.parts. Shipping options depend on your delivery address, the goods ordered and stock availability. The delivery information agreed when you place an order applies to that order.

1. Dispatch and delivery estimates

In-stock orders are normally processed for dispatch within 1–2 working days, unless a different lead time is shown or agreed for your order. Working days are Monday to Friday, excluding public holidays at the dispatch location. Made-to-order items, out-of-stock items and larger orders may need longer; the applicable lead time will be shown or confirmed with you.

Dispatch time is separate from carrier transit time. Available services, shipping charges and any delivery estimate are shown at checkout or in our quotation. An express service is available only where offered for your delivery address. Delivery dates are estimates unless we expressly agree a guaranteed date. This does not limit any legal right relating to late delivery.

2. UK and US fulfilment

United Kingdom: orders are normally dispatched from our UK operation.

United States: orders may be dispatched from US stock or supplied from the UK, depending on the product and availability. CPP-LM Ltd remains the seller for orders placed directly through our website. Check the product and checkout information for the lead time applicable to your order, or contact us before ordering if delivery by a particular date is essential.

We may use more than one parcel or dispatch location. If a change would increase the agreed shipping charge, we will obtain your agreement before applying it. Tracking information will be sent when available; carrier tracking may take time to update after collection.

3. Shipping charges, taxes and customs

Shipping charges and taxes collected by CPP are shown at checkout or in the agreed quotation. Any free-shipping offer applies only to the destinations, products and order values stated in that offer.

For cross-border shipments, import duties, import taxes and carrier clearance charges may apply. Unless checkout or our written quotation expressly states that these are included or prepaid, these charges are payable by the recipient to the relevant authority or carrier. Charges depend on the destination and shipment. Please contact us before ordering if you need clarification.

A shipment from US stock to a US delivery address is a domestic shipment; a shipment directly from the UK may require import clearance. We will not ask you to pay again any charge we have expressly collected as prepaid for the same purpose.

4. Delayed or unavailable orders

If we become aware that we cannot meet the stated dispatch time, we will contact you with the revised position and explain your options. If we cannot fulfil an order, we will cancel the unfulfilled part and refund the corresponding amount, including delivery charges where applicable.

US orders: we follow the applicable requirements of the FTC Mail, Internet, or Telephone Order Merchandise Rule. If shipment cannot take place within the promised period, we will seek your agreement to a revised shipment date or give you the option to cancel for a full refund of the unshipped goods and applicable charges. If no shipment time is stated, the rule normally uses a 30-day period. Refunds required by that rule for payments through third-party cards, PayPal and other ordinary payment methods will be issued within 7 working days after cancellation.

UK consumer orders: unless a different delivery period is agreed, goods must normally be delivered without undue delay and within 30 days. Your legal rights to set an appropriate additional delivery period or cancel for late delivery remain available, including where an essential agreed delivery date is missed.

5. Damaged, missing or incorrect deliveries

Please contact CPP if an order arrives damaged, contains the wrong goods or does not arrive. We will investigate with the carrier and arrange the appropriate replacement, refund or other remedy. You do not need to pursue our carrier yourself before contacting us.

Where safe and practical, keep the packaging and take photographs of any damage to help us investigate. Please notify us promptly; this request does not impose a shorter deadline on any statutory claim.

For UK consumer orders using a carrier we arrange, the goods remain at our risk until you, or a person you nominate other than the carrier, takes physical possession. A different rule may apply where you independently appoint a carrier we did not offer. Business deliveries are subject to any expressly agreed delivery terms and applicable law.

6. Delivery addresses and access

Please check your delivery address and contact details before completing checkout and tell us promptly if they need correcting. Address changes may not be possible after dispatch. If an address error or unavailable delivery access causes a failed delivery, we will contact you about redelivery or return arrangements and any reasonable applicable costs before agreeing the next step. Your statutory rights remain unaffected.

7. Returns and contact

For unwanted goods, faulty products and return shipping arrangements, please read our Returns and Refund Policy. Return destinations can differ from the dispatch address; obtain CPP's return instructions before sending goods to a warehouse.

CPP-LM Ltd
K8 Northfleet Industrial Estate
Lower Road
Gravesend
Kent DA11 9BL
United Kingdom

Email: so@cpp-lm.com
Telephone: +44 (0)1322 551940